We went down yesterday to get an update on our carpentry status since they were unable to meet initial July dateline and have not been replying our emails/sms/calls. We needed to know what was the completion status, scheduled date, reason for delay etc. 3 weeks ago, they told us it'll be ready in 2-3 weeks, and now, they are telling us another 3 weeks more. With the negative reviews on forums and delays, we really needed some answers. We can't just sit down here and wait and pray that carpentry would arrive some day right?
Let's just say that it was really a horrible experience and no customer would want to go through this.
- The carpenter assigned to our job says that it will take 20 more days. And if he is sick for one day, it will take 21 days. If anything happens to him, well, it will take god-knows-how-much-longer. These are things that they cannot control. We were told that the 'best carpenter' was assigned to us, and they were already rushing our job. Only kitchen was completed after 3 weeks. If not happy, get someone else to do. What did we expect them to do? Kowtow to us? Basically, if the carpenter changes his mind and say he needs another 30 days, there's nothing much we can do.
- We were seemingly at fault for chasing them to meet the deadline they initially committed. We were told that we were too calculative and making a big fuss, and that it is not a matter of life and death, so what if it takes a few more weeks? Although we were not in a rush to move in, a deadline committed was a deadline committed!! 5 weeks for carpentry is ample time, and they weren't even apologetic about not meeting the deadline.
- I told them that we were busy, and do not have time to keep chasing them to get work done. I was told that I'm not the only one busy, they are also busy, no time to reply emails/sms although it was been weeks since simple questions like what is the expected completion date was asked.
- They got all defensive and aggressive when we mentioned that they had very bad reviews with lots of delays on forums, and that we were very concerned.
- We agreed that they should work on vanity for toilets first, so kitchen and vanity could be delivered and installed for my plumber to come.
And there were all that drama and tears, pulling in all irrelevant things into the picture. Playing dirty when they can't give any satisfactory explanation nor solution.
Lesson learnt: You can never try to reason with unreasonable people. Whoever is older and cries first win.
We have no way of ascertaining that our kitchen is indeed done. No way of getting them to meet deadline 20 days later. Chasing doesn't help, and with that kind of attitude, there's just nothing much we can do.
Just when we thought we agreed on the sequence of works, they called to say that our shoe cabinet laminate is out of stock. They were supposed to work on our toilet vanities first! And 2 of the few laminates we chose were OOS.
Words can't describe how I feel about this whole saga. I feel broken, and I know the husband must feel so much worst.
I will have faith, that the bad can never triumph over the good. That there is karma and what goes around will come around. I'm still struggling to understand how some people could be this horrible. They must be really insecure and unhappy people. Perhaps that was what he meant that he has been having it worst and I wouldn't understand. Maybe he has been trying to protect me. But at least now, with everything out in the open, I truly feel him. I'm angry, not only because of this horrible people, but how much they keep hurting him so deep and I can't do anything for him.
I'm thankful for the great husband and all the wonderful people I have around me. Chin up and carry on, there's a long and tough road ahead.
It was always me who comforted her, yet today it was her who gave me a much needed push. Thank you!
Fighting!
Let's just say that it was really a horrible experience and no customer would want to go through this.
- The carpenter assigned to our job says that it will take 20 more days. And if he is sick for one day, it will take 21 days. If anything happens to him, well, it will take god-knows-how-much-longer. These are things that they cannot control. We were told that the 'best carpenter' was assigned to us, and they were already rushing our job. Only kitchen was completed after 3 weeks. If not happy, get someone else to do. What did we expect them to do? Kowtow to us? Basically, if the carpenter changes his mind and say he needs another 30 days, there's nothing much we can do.
- We were seemingly at fault for chasing them to meet the deadline they initially committed. We were told that we were too calculative and making a big fuss, and that it is not a matter of life and death, so what if it takes a few more weeks? Although we were not in a rush to move in, a deadline committed was a deadline committed!! 5 weeks for carpentry is ample time, and they weren't even apologetic about not meeting the deadline.
- I told them that we were busy, and do not have time to keep chasing them to get work done. I was told that I'm not the only one busy, they are also busy, no time to reply emails/sms although it was been weeks since simple questions like what is the expected completion date was asked.
- They got all defensive and aggressive when we mentioned that they had very bad reviews with lots of delays on forums, and that we were very concerned.
- We agreed that they should work on vanity for toilets first, so kitchen and vanity could be delivered and installed for my plumber to come.
And there were all that drama and tears, pulling in all irrelevant things into the picture. Playing dirty when they can't give any satisfactory explanation nor solution.
Lesson learnt: You can never try to reason with unreasonable people. Whoever is older and cries first win.
We have no way of ascertaining that our kitchen is indeed done. No way of getting them to meet deadline 20 days later. Chasing doesn't help, and with that kind of attitude, there's just nothing much we can do.
Just when we thought we agreed on the sequence of works, they called to say that our shoe cabinet laminate is out of stock. They were supposed to work on our toilet vanities first! And 2 of the few laminates we chose were OOS.
Words can't describe how I feel about this whole saga. I feel broken, and I know the husband must feel so much worst.
I will have faith, that the bad can never triumph over the good. That there is karma and what goes around will come around. I'm still struggling to understand how some people could be this horrible. They must be really insecure and unhappy people. Perhaps that was what he meant that he has been having it worst and I wouldn't understand. Maybe he has been trying to protect me. But at least now, with everything out in the open, I truly feel him. I'm angry, not only because of this horrible people, but how much they keep hurting him so deep and I can't do anything for him.
I'm thankful for the great husband and all the wonderful people I have around me. Chin up and carry on, there's a long and tough road ahead.
Guard your peace and your heart. Nothing matters when you stand secured in your love.
It was always me who comforted her, yet today it was her who gave me a much needed push. Thank you!
Fighting!
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